Four promises, in writing.
Answered in two rings. Your receptionist live within 7 business days. Your first month money-back on Get Answered. Everything that's yours stays yours. Four promises, written into our Terms, so you can hold us to every word.
Or call (866) 413-5421 and test the first one yourself
The four promises.
Each card says what we promise, with one line of small print on how it's counted; our Terms have the full wording. To use any of them, email hello@valistix.com. No forms.
Full wording in our Terms and Refund Policy. How each promise works →
Two rings
Calls that reach our line are answered within two rings, every hour of the year: nights, weekends and holidays included. It's written into our agreement, with a credit attached.
The credit: if our system is ever down, your next invoice is credited with the plan fee pro-rated to every hour it was down, as shown in our call logs.
How it's counted: from the moment a call reaches our line. If your business line is a cell phone with conditional forwarding, the count starts when the forward lands with us.
Small print: rings on your own carrier before the forward, forwarding you turned off or settings you chose (such as how many rings your line waits before it forwards), hours your service is paused, and carrier outages sit outside it.
How to use it: the credit goes on your next invoice. Spot an hour you think we missed? Email hello@valistix.com and a person replies within one business day.
Seven days
Your receptionist is live within 7 business days of your kickoff call. If it isn't, and the delay is on our side, your Get Answered setup fee comes back in full.
How it's counted: 7 business days from your kickoff call. What comes back is the full Get Answered setup fee, whatever size you chose.
Small print: the clock stops while we wait on you for the script, the test calls or the forwarding, and starts again when you're back.
How to use it: email hello@valistix.com. A person replies within one business day.
Thirty days
Get Answered only. Not for you in the first 30 days after go-live? Email us and the first month's plan fee comes back. No form, no argument, no call to talk you out of it.
What it covers: the plan fee for your first month on Get Answered, in any size, with every location on your first Order Form included.
Small print: once per client. Setup, add-ons, projects and extra minutes are not refunded.
Get Found and Get Booked are month to month, with no minimum term, so they can be cancelled any time before your next billing date.
How to use it: email hello@valistix.com within 30 days of your go-live date. Get Answered ends the day you ask, any other stage carries on until you cancel it, and the refund is issued within 10 business days.
Yours
Your phone number stays yours. You forward it to us and can un-forward it in a minute, without asking anyone. Recordings, transcripts, leads and customer data are yours, and so are ad accounts opened in your name.
Your website, files and all, is yours the day it's paid in full: half to start, the other half right before it goes live.
What it covers: a full export of everything we hold, in standard formats, within 14 days of asking: recordings and transcripts (kept 90 days, or up to 12 months if you choose), contacts and website files. Ask any time during the agreement or within 30 days after it ends.
How to use it: email hello@valistix.com and ask for your export.
Every promise, at a glance
One line per thing owners ask about, each one written into our Terms or your Order Form.
| What we promise | How you use it | |
|---|---|---|
| Answer speed | Calls that reach our line are answered within two rings, every hour of the year. Downtime is credited by the hour on your next invoice. | Credited on your next invoice. Spot a missed hour? Email hello@valistix.com. |
| Go-live date | Your Get Answered receptionist is live within 7 business days of kickoff, or its setup fee comes back when the delay is ours. | Email hello@valistix.com. |
| First-month money-back | Get Answered: not for you in the first 30 days after go-live? The first month's plan fee comes back. Once per client. | Email hello@valistix.com within 30 days of go-live. No form, no argument. |
| Your number and data | Your number stays yours. Recordings, transcripts, leads and customer data are yours, and your website is yours once it's paid in full. | Ask for a full export. It arrives within 14 days. |
| No minimum term | Every monthly service runs month to month, with no minimum term. Your service runs to the end of the month you've already paid for. | Email hello@valistix.com before your next billing date. |
Questions about the promises
Where are these promises written down?
In our Terms of Service and Refund Policy. This page explains them in plain words; the Terms govern if the two ever read differently.
Is there a contract?
No long-term contract and no minimum term. You sign a one-page Order Form, every monthly service is month to month, and you can cancel any time by email before your next billing date. Your service runs to the end of the month you've already paid for.
What's refundable?
On Get Answered, your first month is money-back: within 30 days of go-live, email us and the first month's plan fee comes back. No form, no argument. If your receptionist isn't live within 7 business days of kickoff and the delay is ours, your Get Answered setup fee comes back. One refund, not two: if that setup fee comes back under Seven days, Thirty days doesn't also apply. The first half of a website build comes back in full if you cancel in writing before design starts. Otherwise setup fees, monthly fees, add-ons, projects and extra minutes are not refunded.
When does the Two rings count start?
The moment a call reaches our line. Rings on your own carrier before the forward, forwarding you turned off or settings you chose, hours your service is paused, and carrier outages sit outside it.
What if the delay in the 7 business days is on my side?
The clock stops while we wait on your script review, your test calls or your forwarding, and starts again when you're back. If the delay is ours, the Get Answered setup fee comes back.
Does the Two rings credit apply every time?
Yes. Every hour our line is down is credited on your next invoice, every time, while you're with us. Seven days and Thirty days each apply once: go-live happens once, and the money-back is once per client.
Can I get my recordings and data after I leave?
Yes. Ask during the agreement or within 30 days after it ends, and you get a full export within 14 days. Recordings, transcripts, leads and customer data are yours.
Test the first promise yourself.
Book 15 to 30 minutes on video with one of our specialists and hear the receptionist answer with your business name. Nothing to prepare. You get the written list either way.
- We build a receptionist that answers with your business name. You dial it from your own phone and hear it book a job.
- We search for your business the way a customer would and show you who's above you.
- You get the written list, whether or not you hire us.