Every plumbing and heating call answered, from the 2 a.m. burst pipe to the 5 p.m. water heater quote.

It follows your rules. Riley gives the shut-off instruction you approved, takes the name, address and number, and transfers the call live to your on-call tech. If nobody picks up, the tech gets a text with the details and the caller gets your first slot and a callback time you set. Anyone in danger is told to hang up and call 911 first.

One fixed script, every time: leave the house with everyone in it, don't touch light switches, and call 911 or the gas company from outside. Then Riley alerts your on-call tech. It never tells anyone to relight a pilot or check a gas line.

Only the prices you give it, such as your service call and after-hours fees. For everything else it says the tech quotes on site before any work starts. It never guesses a price or promises a time you didn't approve.

Yes. No-heat calls get the same safety check for gas smell and CO, your routing question about who's in the house, and the choice you approved: tonight at the emergency rate or first thing at the regular rate. Furnace and air conditioning shops have their own page.

Yes. Riley books into your calendar, and CRM links, in the bigger sizes, connect it to Jobber, Housecall Pro or ServiceTitan, set up at kickoff. Your office also gets each booking by text and email, with the caller's details, ready for the board.

Yes. Your carrier forwards calls to Riley when you're busy or don't answer, so your phone still rings first; after hours you can forward every call. We set it up with you on the kickoff call, and you can turn forwarding off from your phone in a minute. The two rings count from when the call reaches our line.

Each stage comes in three sizes, and your price is matched to your business on a short call or by email. You see it in writing on a one-page Order Form before you sign, and every monthly service is month to month.

No long-term contract and no minimum term. You sign a one-page Order Form, every monthly service is month to month, and you can cancel any time by email before your next billing date. Your service runs to the end of the month you've already paid for.

On Get Answered, your first month is money-back: within 30 days of go-live, email us and the first month's plan fee comes back. No form, no argument. If your receptionist isn't live within 7 business days of kickoff and the delay is ours, your Get Answered setup fee comes back. One refund, not two: if that setup fee comes back under Seven days, Thirty days doesn't also apply. The first half of a website build comes back in full if you cancel in writing before design starts. Otherwise setup fees, monthly fees, add-ons, projects and extra minutes are not refunded.

The whole build, done for you, one time. One of our specialists writes your script from your kickoff call and you approve it before it answers a single call. The setup also covers your call flows and emergency rules, your price sheet and answers from your own information, calendar and booking connected, number forwarding set up with you, text-message registration with the carriers where texting is used, your voice and greeting, test calls before go-live, and the go-live checklist. It's charged once, at signing with your first month, and the Seven Days promise stands behind it: live within 7 business days of kickoff, or, if the delay is ours, the Get Answered setup fee comes back.