An HVAC answering service that books the job, not just takes a message.

Yes. Calls that reach our line are answered within two rings, every hour of the year, and any downtime is credited by the hour. Riley runs your emergency rules: transfer to the on-call tech, book the first slot, or promise a callback, and it texts you after every call. Callers with a gas smell or a CO alarm are told to leave and call 911 or the utility from outside.

Riley picks up what your team can't. Set your phone to forward on busy or no answer, and overflow calls that reach our line are answered within two rings while your CSR stays on the first call. The two rings count from when a call reaches our line. Tell us to open heat-wave windows and Riley books into them. Your number stays yours, and you can change forwarding with your carrier any time.

Yes. Riley books into your calendar, and CRM links, in the bigger sizes, connect it to ServiceTitan, Housecall Pro, Jobber or FieldEdge, set up at kickoff. Your desk also gets each booking by text and email, so nothing is lost.

Only the fees you approve in the script, such as your diagnostic or after-hours fee. It never diagnoses a system or prices a repair or a replacement; it books a comfort advisor visit instead.

Yes, in your approved words only: you offer financing, subject to credit approval, and the advisor goes through it. It never quotes rates, payments or terms, and never takes credit, banking or SIN/SSN details.

Each stage comes in three sizes, and your price is matched to your business on a short call or by email. You see it in writing on a one-page Order Form before you sign, and every monthly service is month to month.

Yes. Riley asks whether they're on your maintenance plan, books the visit, and flags "says they're a member" so your office can give member priority. With a CRM link, it checks the membership in your software too.

No long-term contract and no minimum term. You sign a one-page Order Form, every monthly service is month to month, and you can cancel any time by email before your next billing date. Your service runs to the end of the month you've already paid for.

On Get Answered, your first month is money-back: within 30 days of go-live, email us and the first month's plan fee comes back. No form, no argument. If your receptionist isn't live within 7 business days of kickoff and the delay is ours, your Get Answered setup fee comes back. One refund, not two: if that setup fee comes back under Seven days, Thirty days doesn't also apply. The first half of a website build comes back in full if you cancel in writing before design starts. Otherwise setup fees, monthly fees, add-ons, projects and extra minutes are not refunded.

The whole build, done for you, one time. One of our specialists writes your script from your kickoff call and you approve it before it answers a single call. The setup also covers your call flows and emergency rules, your price sheet and answers from your own information, calendar and booking connected, number forwarding set up with you, text-message registration with the carriers where texting is used, your voice and greeting, test calls before go-live, and the go-live checklist. It's charged once, at signing with your first month, and the Seven Days promise stands behind it: live within 7 business days of kickoff, or, if the delay is ours, the Get Answered setup fee comes back.