No legal advice, no 'you have a case'Riley says it's an AI, leaves legal advice to your lawyers, and books the caller with one. Legal questions are referred, never answered. It never accepts a matter or says the firm will take it.
Intake questions onlyIt collects what the firm needs to decide whether to book: matter type, date or deadline, location or court, how they heard of you, and how to reach them safely. Injuries, offences and the story itself are left for the lawyer.
Names first, for the conflict checkThe caller's full name and the other parties come before any facts. The names reach your desk or intake system so your own check runs before the consult. Your firm decides conflicts; Riley gets you the names first.
Your fee wording, nothing inventedIt states only your approved facts: a free or paid first consultation, and the fee basis as you word it (hourly, flat or contingency). It never estimates what a matter will cost or quotes a result.
Never confirms who the firm acts forAn opposing party, an insurer, a spouse: Riley discusses nothing and confirms nothing. It takes a name and number for the lawyer.
Never gives, confirms or changes payment or wire instructionsOn a closing-day call, it says the firm never changes wire details by email, tells the caller not to send money until they've spoken to your clerk on a known number, and flags the call as urgent.
Marketing copy that follows your law society or bar rulesWebsites, ads and review replies we write for firms are checked against your regulator's advertising rules: truthful and verifiable claims, past-results disclaimers, 'specialist' only where certified, and review replies that reveal nothing about any client.