Every question we get, answered straight.
The questions owners ask before they buy, each answered in its first sentence, with the same answer wherever the question appears on this site. If yours isn't here, email hello@valistix.com and a person replies within one business day.
Or call (866) 413-5421 and ask the receptionist.
The three stages
What does Valistix do?
Three stages, in the order customers meet you. Get Found makes you the one they find: your website, your Google profile and reviews, your listings and Local SEO every month. Get Answered answers every call, day and night, and books the job. Get Booked brings in more calls with ads built for your market.
Do I have to start with Get Found?
No. Start with the stage you need most. On your call, one of our specialists explains what to have in place first and why, and you choose.
Why that order?
Because it's the order customers meet you. They search, they call, they book. A lead that can't find you calls someone else, and a call that rings out goes to the next name on the list, so ads work hardest once people can find you and every call gets answered.
Can I have all three?
Yes. All three, several locations, or something specific to your business is a custom quote: one kickoff, one team and one monthly report.
Which stage is right for me?
Answer five quick questions and you'll see the stage that fits, why, and what's in it. Or book your fix-list call and one of our specialists works it out with you.
The receptionist (Get Answered)
Does it sound like a robot?
It's an AI, and it says so in its greeting. Call (866) 413-5421 and judge for yourself.
What if it doesn't know something?
It says so, takes a message, and texts you. It never guesses a price or promises a time you didn't approve.
Can it book appointments?
Yes. It books the job into your calendar or scheduling tool, connected at kickoff, while the caller is still on the line, and sends the customer a confirmation by text and email. It only offers times you've approved.
What happens with an emergency call?
Life-safety callers are told to hang up and call 911. Urgent jobs are put through to your on-call person. Everything else follows your script: book it, put it through, or take a message and text you.
Does it work if my business runs on a cell phone?
Yes. We set up conditional call forwarding through your carrier with you, so the calls you don't pick up go to the receptionist. Your number stays yours, and you can turn forwarding off in a minute. Every call that reaches our line is answered within two rings.
What do I get after each call?
A text and email summary: who called, what they needed, what was booked, and what needs a call back. In the bigger sizes, callers who hang up get a text back and callers who didn't book get a follow-up.
How fast is it live?
Within 7 business days of kickoff, or your Get Answered setup fee comes back if the delay is on our side. The clock stops while we wait on you, and we tell you in writing when it stops.
Who's responsible for what it says?
You review the call summaries and stay responsible for business decisions. The receptionist follows the script you approved, says it's an AI, never guesses a price, and never promises a time you didn't approve. It gives no clinical, legal or financial advice.
Pricing and billing
What does it cost?
Each stage comes in three sizes, and your price is matched to your business on a short call or by email. You see it in writing on a one-page Order Form before you sign, and every monthly service is month to month.
Why isn't the price on the website?
Because the size that fits depends on your business: your call volume, your site, your market and how fast you want to grow. Book your fix-list call or email us and one of our specialists sends your quote. How pricing works.
What decides the price?
For Get Found, how big your site is and how hard you want to push on Google. For Get Answered, your call volume, your lines or locations, and the extras. For Get Booked, how many channels you run and how fast you want to grow; your ad spend is paid straight from your card to the platform.
How do I pay?
By card or Canadian pre-authorized debit, through Stripe. The setup fee and your first month are charged when you sign; after that your service bills automatically to the card or account on file each month.
Why is there a setup fee?
It pays for the build, done by one of our specialists, from your kickoff call to your first live call: a script written for your business, your call flows and emergency rules, your answers from your own information, calendar and booking connected, number forwarding set up with you, text-message registration with the carriers, a voice and greeting tuned to you, test calls before go-live and the go-live checklist, with the Seven Days promise behind it.
How is a website paid for?
Half to start, the other half right before it goes live: it's due within 7 days of the day we send you the finished site for final review. Your site goes live once it's paid in full. Hosting, security, care and your SEO then run month to month.
When does my first month start?
On go-live, not on the day you sign. The setup fee and your first month are charged when you sign, and that first month runs from the day your service goes live.
Will tax be added?
No, not today. If we are required to register for GST/HST it is added from the date the law requires.
Contracts, refunds and leaving
Is there a contract?
No long-term contract and no minimum term. You sign a one-page Order Form, every monthly service is month to month, and you can cancel any time by email before your next billing date. Your service runs to the end of the month you've already paid for.
Can I cancel any time?
Yes. Email hello@valistix.com before your next billing date and your service doesn't renew. It runs to the end of the month you've already paid for. No minimum term, no cancellation fee.
What's refundable?
On Get Answered, your first month is money-back: within 30 days of go-live, email us and the first month's plan fee comes back. No form, no argument. If your receptionist isn't live within 7 business days of kickoff and the delay is ours, your Get Answered setup fee comes back. One refund, not two: if that setup fee comes back under Seven days, Thirty days doesn't also apply. The first half of a website build comes back in full if you cancel in writing before design starts. Otherwise setup fees, monthly fees, add-ons, projects and extra minutes are not refunded.
What happens to my website when I leave?
It's yours once it's paid in full, files included. Hosting and care run month to month; if you stop them, you take the files with you, and a full export arrives within 14 days of asking.
What if you're late going live?
On Get Answered, if we're past 7 business days from kickoff and the delay is on our side, its setup fee comes back in full. The clock stops while we wait on you, and we tell you in writing when it stops.
What if I'm not happy in the first month?
On Get Answered, email us within 30 days of go-live and the first month's plan fee comes back. No form, no argument. Setup, add-ons, projects and extra minutes aren't refunded, and it's once per client.
How does the 30-day money-back work with the other stages?
Thirty days covers the first month's plan fee on Get Answered. Get Found and Get Booked are month to month, with no minimum term, so you can cancel either any time before your next billing date, and a website's first half is refundable in full if you cancel in writing before design starts.
Your data and your number
Who owns my number and data?
You do. You forward your number to us and can un-forward it in a minute. Recordings, transcripts and customer data are yours, and your website is yours once it's paid for.
Are calls recorded?
Yes, so you can review every call. The recordings and transcripts belong to you. Canadian health clients sign our health-information agent terms (Schedule A); US health clients sign a Business Associate Agreement before any patient information is handled. We set recording retention and scrubbing for them.
Do you sell or share my data?
No. Your recordings, transcripts, leads and customer data are used to run your service and for nothing else. The providers we build on (telephony, AI voice, payments, hosting) are listed in our Privacy Policy.
What does the receptionist collect from a caller?
What the job needs: the caller's name, number, the reason for the call, and a booking if they want one. It sends the caller a confirmation and you a summary. Those records are yours.
How do I get my data out?
Ask, and you get a full export within 14 days: recordings, transcripts, leads and customer data. That holds during the agreement and for 30 days after it ends.
Can I un-forward my number myself?
Yes, in a minute, with your carrier. You never need our permission. Your number and your website stay yours.
Get Found and Get Booked
What's built into the website?
Click-to-call up top, booking built in, call tracking and the launch SEO basics, built to a 90+ mobile PageSpeed target. A dispensary site adds an age gate before any content and your live menu. Built to the rules for your trade and your province or state.
How long does a website take?
It's built to launch about 14 business days after you approve the content. It goes live once it's paid in full, and it's yours from then on.
What does Local SEO include?
The monthly map work, done for you: new service and town pages, citations and listings under one name, address and phone, technical checks, rank tracking and local link outreach, never paid link schemes. Your Google profile is kept current, with your own review link and review replies you approve.
How will I know Local SEO is working?
Your monthly report shows you, the first one 30 days after we send your first audit and plan. Every month you see where you show up, what traffic and calls came in, and what we did.
Which ads do you run?
Google Search, Local Services Ads, Microsoft Ads and Meta, chosen for your trade and your market, with landing pages built for your campaigns and every call and form tracked to the ad that brought it. Ad spend goes straight from your card to the platform, and ads start spending after you approve the campaign.
How does review follow-up work?
After every job, a Google review request goes out with one reminder, and it stops the moment someone replies STOP. Who gets it is set with you and written on your Order Form, and you approve every reply before it posts.
How do you market a cannabis dispensary?
With Get Found and Get Answered, built for organic search, the map pack and the cannabis marketplaces. Meta bans THC ads and Google allows them only in a limited Search pilot for licensed Canadian sellers that runs to 31 December 2026, so Get Booked isn't offered for THC. Every site is age-gated, with no health claims and no promotion to consumers where the law forbids it.
Canada and the US
Do you serve both Canada and the US?
Yes. We work with businesses across Canada, outside Quebec, and across the US.
Do Canadian businesses pay in Canadian dollars?
Yes. Canadian businesses are billed in C$ and US businesses in US$, at the price on your Order Form. No tax is added today; if we are required to register for GST/HST it is added from the date the law requires.
Does forwarding work with carriers on both sides of the border?
Yes. You forward your existing number to our line, from a landline or from a cell phone by conditional call forwarding, in Canada or the US. The demo line, (866) 413-5421, is toll-free from both countries.
How do the texts reach phones?
We register your business with the carriers as part of setup (A2P 10DLC in the US), so your confirmations and summaries reach phones. Every text names your business and honours STOP.
What about privacy rules for clinics, and state rules in the US?
Canadian clinics sign our health-information agent terms (Schedule A). US clinics sign a Business Associate Agreement before any patient information is handled. We set recording retention and scrubbing for both. In the US, state rules change what we build where they matter: age gates, what a website may claim, and what a law firm's marketing must follow. We check your state's rules before we build.
Still have a question? Ask the receptionist.
Call (866) 413-5421 any hour. Or book 15 to 30 minutes with one of our specialists: you hear it answer with your business name and leave with your quote and a written fix list either way.
- We build a receptionist that answers with your business name. You dial it from your own phone and hear it book a job.
- We search for your business the way a customer would and show you who's above you.
- You get the written list, whether or not you hire us.