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Legal

Refund Policy

Valistix Inc. · Effective 22 September 2026 · Version 1.0

In plain words

  • Setup fees are not refundable, unless we miss the 7-business-day go-live and it is our fault. Then you get it all back.
  • First month of a receptionist plan: the plan fee is money-back within 30 days of go-live, no questions. The setup fee is not refunded.
  • Monthly fees pay for the month ahead and are not pro-rated.
  • Website deposits are refundable until design starts. Ad spend goes to Google or Meta, never to us, so we cannot refund it.
  • The Lead Guarantee is a free month of management for each month we miss the number (up to two in a row), not a refund.

This summary is a guide. The numbered sections below are the policy, and they match sections 4, 5, 8 and 9 of the Terms of Service.

1. Setup fees

Setup fees pay for building your receptionist, your follow-up, and your listings. They are not refundable, with one exception: under the Seven Days promise, if your receptionist is not live within 7 business days of kickoff and the delay is on our side, we refund the setup fee in full. Delay caused by information, approvals, or call forwarding we are waiting on from you does not count.

2. The 30-day money-back on receptionist plans

If, within 30 days of go-live, you decide the receptionist is not for you, email [email protected] and we refund your first month's plan fee. No form, no argument.

  • Covers the plan fee for the first month of Front Desk, Growth Desk, or Full Stack.
  • Does not cover the setup fee, add-ons, projects, or minutes used beyond your plan allowance.
  • Must be requested within 30 days of go-live (the day your forwarded calls started being answered).
  • Service ends on the day you ask; we release your forwarding the same day and issue the refund within 10 business days.
  • Available once per client.

3. Monthly fees

Monthly fees are charged in advance for the month ahead. They are not refunded or pro-rated when you cancel; the service runs to the end of the period you paid for. After your initial term, you can cancel any month by emailing us before your billing date.

4. Websites

The 50% deposit is refundable in full if you cancel before design work starts. Once design has started, the deposit is not refundable. The balance is due before launch, and there are no refunds after launch.

5. Local SEO and ads management

Retainer fees are not refundable. Ad spend is paid by you directly to Google or Meta and is never held or refunded by us.

Where your Order Form includes the Lead Guarantee, the remedy is free work, not a refund: for any covered month in which we deliver fewer leads than the guaranteed number, the next month's management fee is free, and if we miss two consecutive covered months you may end the retainer with no further obligation. The full terms are in section 5 of our Terms of Service.

6. Service credits

Under the Two Rings promise, if our system is down or fails to answer forwarded calls, we credit your next invoice for the plan fee pro-rated to every hour of the outage. Credits are applied to your account, not paid in cash, and do not survive cancellation.

7. How to ask

  1. Email [email protected] from the address on your Order Form, with your business name and what you are asking for.
  2. We confirm within one business day.
  3. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to show it.

If you believe a charge is wrong, contact us first. We fix billing mistakes quickly. A chargeback filed with your card issuer on a valid charge pauses your services until it is resolved.

8. Changes

We may update this policy with 30 days' notice by email to clients. The version in force when you signed your Order Form applies to that Order Form.